Shipping & Returns

1. ORDER PROCESSING

All orders are processed within two (2) business days after payment confirmation.

• Inclusions: Verification, packaging, and preparation for shipment.
• Schedule: Monday through Friday, excluding public holidays.

Delay Compensation: If an unexpected delay occurs, Tatario may provide store credits or allow a full refund before shipment.

2. SHIPPING METHODS

Tatario provides standard shipping services. To ensure efficient delivery for our primary domestic market, we partner with reliable carriers including:

• UPS, FedEx, and USPS.
• Trusted international and regional carriers for cross-border shipments (including Canada Post for Canadian destinations).

3. SHIPPING FEES

Fees are calculated based on the delivery destination.

Free Shipping Eligibility:

• United States (Domestic): Free shipping on orders over USD $39 (exceptions may apply to certain remote addresses).
• Canada (International): Free shipping on orders over CAD $49.
  Eligibility may vary based on product category and specific destination.

4. ESTIMATED DELIVERY TIME

Typical delivery times after the 2-day processing period:

• United States (Domestic): 2–5 business days.
• Canada (International): 2–5 business days.
  Note: Delivery windows are estimates and may vary based on carrier performance and remote locations.

5. OVERSEAS FULFILLMENT

To offer a broader selection of premium collections, some products are shipped directly from our overseas partner warehouses.

• Transparency: This fulfillment status will be clearly displayed on the specific product page.
• Delivery Time: Premium air shipment typically takes 3–5 business days, varying by destination customs.

6. ORDER TRACKING

Tatario provides a tracking number for shipments. You can access your real-time tracking information via:

• The Tatario website order history page.
• The Tatario mobile application.

7. DELIVERY CONFIRMATION

Orders are legally considered delivered when the carrier logistics system confirms drop-off at the provided shipping address.

• Once marked "Delivered", the shipment transaction is generally considered complete.
• For lost, stolen, or misdelivered packages, please contact our support team immediately to open an investigation.

8. RISK OF LOSS

For all direct sales, the risk of loss and title for the products transfer to the customer upon pickup by the carrier from our fulfillment facilities. Tatario will fully assist customers with carrier claims and investigations where necessary.

9. SHIPMENT INSURANCE

To protect your premium purchases, orders valued over $100 USD may be automatically insured against loss or damage during transit at no additional cost to the customer.

10. CUSTOMS AND IMPORT DUTIES

For shipments crossing international borders:

• U.S. Orders: Orders shipped to U.S. addresses from our domestic facilities incur no customs duties.
• International & Canadian Orders: Customers are responsible for any applicable import duties, taxes, or local customs fees.
• Offset Policy: Tatario may provide customer shopping credits to help offset these international charges where applicable.
• Delays: Customs clearance procedures are outside our operational control.

11. CUSTOMS REFUSAL

If an international shipment is refused by local customs authorities and successfully returned to our facilities or supplier:

• The customer will receive a full refund once the return is verified.

12. RETURNS OVERVIEW

Tatario offers a 30-day return window for eligible products. Returns must be initiated within 30 days of the tracking delivery date.

13. RETURN AUTHORIZATION

Important: You must request an official Return Merchandise Authorization (RMA) before sending items back.

• Method: Submit a return request via our website or mobile app.
• Labels: Approved returns will be provided with an official return shipping label.
• Warning: Unauthorized returns sent without an RMA will not be accepted or processed.

14. CONDITION OF RETURNED ITEMS

Returned products must be complete with all originally included components, tags, and accessories. Original packaging is highly recommended to protect the item during transit but is not strictly required.

15. OPENED ITEMS

Opened items are eligible for return if the return is due to Tatario’s responsibility, which includes:

• Product manufacturing defects or quality issues.
• Incorrect items or variants shipped by mistake.

16. DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged from transit, please contact support promptly with photo evidence. Resolution options include:

• Replacement, Exchange, or a Full Refund.

17. CUSTOMER-CAUSED DAMAGE

If an item is returned damaged, altered, or heavily used due to customer handling or improper repackaging, Tatario reserves the right to issue a partial refund or deny the refund depending on the item's remaining condition.

18. RETURN SHIPPING COSTS

Tatario will cover all return shipping costs if the return is due to Tatario's responsibility (such as defective, damaged, or incorrect items). For voluntary returns (such as buyer's remorse or change of mind), the customer is responsible for the return shipping fees, which may be deducted from the final refund amount.